REFUND POLICY
At Sisters Bites N More, customer satisfaction is important to us. Please read our refund policy carefully before placing an order.
RETURNS & ELIGIBILITY
Due to the nature of our products, we do not accept returns on food or edible items once they have been dispatched or delivered.
However, you may contact us within 30 days of receiving your order if there is an issue related to damage, defects, or incorrect items.
To be eligible for a review:
The item must be unused and in its original condition and packaging (where applicable).
Proof of purchase (order confirmation or receipt) is required.
Items sent back without contacting us first will not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order immediately upon delivery.
If your order:
Arrives damaged
Is defective
Or you received the wrong item
Kindly contact us as soon as possible so we can assess the issue and resolve it promptly.
NON-RETURNABLE ITEMS
The following items cannot be returned or refunded:
Perishable goods (including food and snacks)
Custom or personalised orders
Sale items
Gift cards
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you are unsure about a product before purchasing, please contact us — we’re happy to help.
EXCHANGES
We do not offer direct exchanges.
If your issue qualifies and is approved, we will advise you on the next steps. In some cases, you may be asked to place a new order once the issue has been resolved.
REFUNDS
If a refund is approved, it will be issued to your original payment method.
Processing times may vary depending on your bank or card provider.
You will be notified once your request has been reviewed and approved or declined.
CONTACT US
For all refund or order-related enquiries, please contact us at:
📧 sistersbitesnmore@gmail.com or info@sistersbitesnmore.com